Help & FAQ

General Information ℹ️

Q1: What is Afro Fanz?
A: Afro Fanz is a subscription-based content platform—similar to OnlyFans—where creators can share and monetize their content. Our platform connects fans with content creators while ensuring a safe, secure, and legally compliant environment.

Q2: Who can join Afro Fanz?
A: You must be at least 18 years old to join Afro Fanz. During the registration process, you will need to provide valid identification and confirm your eligibility in accordance with our policies.

Account Registration and Management 👤

Q3: How do I create an account?
A: Simply click the "Sign Up" button on our homepage, provide the required information, and complete the identity verification process. Ensure you read and agree to our Terms and Conditions and Creator Agreement (if applicable).

Q4: What if I forget my password?
A: You can easily reset your password via the "Forgot Password" link on the login page. Follow the instructions sent to your registered email address to regain access.

Q5: Can I update my personal or payment details?
A: Yes. Once logged in, navigate to your account settings where you can update your personal, payment, and other relevant details.

Content Guidelines and Compliance 📜

Q6: How does Afro Fanz review my content?
A: All uploaded content undergoes a pre-screening review before being published. This process ensures compliance with our community guidelines, applicable laws, and content standards. Content that is illegal or deemed inappropriate will be rejected or removed.

Q7: What types of content are prohibited?
A: Content involving minors, non-consensual material, illegal activities, or that violates our guidelines will not be accepted. We reserve the right to suspend or terminate accounts that breach these rules.

Q8: How do I ensure I have proper consent for all content?
A: You are required to obtain and document written consent from every person depicted in your content, including:
 • Consent to be depicted
 • Consent for public distribution on the Platform
 • Consent for content to be downloaded by others (if applicable)
Additionally, verify and record the identity and age of every person featured (ensuring they are 18+).

Q9: Is there a separate image/likeness consent for creators?
A: Yes. During the signup process, creators must check a distinct box with a statement such as:
  ☐ "I acknowledge and agree that my images will be used and displayed publicly on the website."
This consent is separate from the general Terms and Conditions and must be completed before any content is uploaded.

Payments, Earnings, and Payouts 💳

Q10: How are earnings calculated on Afro Fanz?
A: Creators retain their earnings minus a 22% platform fee. This fee is deducted from your total earnings payable during the cashout or withdrawal process.

Q11: What payment processors do you use?
A: We work with several reputable third-party payment processors. Please note that these processors may charge additional fees during deposits or cash outs. These fees are separate from our retention fee.

Q12: When will I receive my payouts?
A: Payouts are processed the same day the cashout request is initiated, subject to payment processor limitations and any holds necessary for verification or compliance purposes.

Q13: How do I request a cashout?
A: Log into your account, navigate to the "Payments" section, and select "Request Cashout." Follow the onscreen instructions to initiate your payout.

Q14: Are there any additional charges I should be aware of?
A: Yes. In addition to the 22% retention fee, some payment processors may impose extra transaction fees during deposits or withdrawals. These additional charges will be itemized and communicated to you as part of the transaction process.

Legal, Privacy, and Security 🔒

Q15: How does Afro Fanz protect my personal data?
A: We take your privacy very seriously. Our Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to protect it. We implement robust security measures to safeguard your information but remind you that no internet data transmission is entirely risk-free.

Q16: What laws govern my use of Afro Fanz?
A: Use of Afro Fanz is governed by our Terms and Conditions and applicable U.S. laws. Any disputes or legal matters will be handled as specified in our legal documents.

Q17: What should I do if my content is flagged or removed?
A: If your content is flagged or removed, we will notify you along with the reason for the action. You may be asked to provide additional documentation or make corrections. Please review our guidelines to ensure your content remains compliant.

Support and Assistance 📞

Q18: How do I contact customer support?
A: For support inquiries, email us at:
  • [email protected]
  • [email protected] (for legal or compliance-related questions)

Q19: What should I do if I experience technical issues?
A: If you encounter technical issues, please first consult our Help Center. If the issue persists, contact our support team with a detailed description of the problem.

Q20: How will I be informed of updates or changes to policies?
A: Any updates to our Terms and Conditions or Privacy Policy will be posted on our website and communicated via email notifications. Continued use of Afro Fanz implies acceptance of these updates.

Miscellaneous Questions 🌍

Q21: Can I use Afro Fanz internationally?
A: Yes, Afro Fanz is available worldwide. However, you are responsible for understanding and complying with any local laws, including taxation and content regulations in your jurisdiction.

Q22: Where can I find more detailed legal information?
A: Detailed legal information is available in our Terms and Conditions and Privacy Policy, both accessible via our website at https://afrofanz.com/pages/terms-and-conditions.

If you have any other questions or require further assistance, please do not hesitate to contact us at [email protected]. We're here to help!